Can You Upload Ducuments to the Irs
Get a closer look at how, during the COVID-19 crisis last year, the IRS technology organization congenital and launched the new Documentation Upload Tool in less than xx days.
Get to know the IRS, its people and the issues that touch on taxpayers
By Nancy A. Sieger
CL-21-25, August 26, 2021
As Chief Information Officer, I'thousand focused on modernizing the services we provide the public, protecting taxpayer information, and using engineering to brand the IRS more than accessible, efficient, and effective. We have incredible talent in the IRS technology organization, with no shortage of ideas. Here's the story of how 1 such thought turned into the Documentation Upload Tool that totally transformed what it's similar interacting with the IRS for thousands of taxpayers.
I of my goals as the CIO is to pursue new and innovative means of delivering technology such as providing our customers with new capabilities before they know they demand them. The introduction of the Documentation Upload Tool at www.irs.gov/reply is a great instance.
As we faced the national crisis last year with COVID-19, innovations that might have taken months or even years to take hold seemed to happen about overnight. Our employees were dealing with a growing excess of newspaper, and we knew we could assistance ease the frustration of taxpayers who had no selection for submitting documentation to the IRS online.
If you can take a picture of a paper check and make a mobile eolith with your bank, why can't you do something similar with the IRS? Nosotros knew we could rapidly create a secure digital mailroom and from there, nosotros took off.
Progress over perfection
With a shared goal and excitement about moving this project forward, we rallied teams together from across the IRS and in less than xx days, delivered the "minimum feasible product" as information technology's known in technology circles. That means delivering an initial fix of capabilities that we tin can build upon over time. The beauty of working this way is that we movement fast and bring immediate value to our customers. Ultimately, you're going for progress over perfection, knowing that you tin add functionality and arrange over fourth dimension.
In this case, we brought the engineering science to our IRS partners working on the front lines with taxpayers for the first use case: the automated questionable credit (AQC) program. All AQC cases are issued a Alphabetic character 4800C, Questionable Credit 30 Day Contact Letter, informing the taxpayer of the proposed deficiency or disallowing a claim for a refund or a credit. If the taxpayer does not answer to this letter of the alphabet, and then a Letter 3219C, Statutory Notice of Deficiency, is issued after the suspense period expires. And then far this year, nosotros've mailed more than than 43,000 of these letters so you can imagine the mount of paper this program generates.
The Documentation Upload Tool is a new fashion to aid taxpayers more efficiently submit documentation to substantiate their claim. Depending on the state of affairs, the acceptable types of documentation may include copies of pay statements or check stubs. You take a film of your documentation and the Documentation Upload Tool enables you to upload the paradigm. And just like that, the IRS can access the data and continue working the example. The data is systematically entered into a database that the tax examiner can view and access in most real-time.
For anyone who'southward experienced the hurry-up-and-expect of corresponding through the mail, this new service is a dramatic improvement. You accept almost-instant confirmation that your documentation was received, and past reducing the inventory of paper correspondence, the IRS saves thousands of hours traditionally spent opening, sorting, scanning and filing newspaper.
What's more, nosotros built the tool within our Integrated Enterprise Portal, which is the deject-based platform nosotros use for the official IRS.gov website and other major applications such every bit Where's My Refund and Get Transcript. By hosting in the deject infrastructure, we have some other digital service that's fast, reliable and scalable. We can – and will – add features, aggrandize to other utilise cases and customize the interface over time. Already nosotros've got two additional programs using the tool with customized interfaces for each.
Since the start of implementing the IRS Integrated Modernization Business Plan, we accept taken i groundbreaking step afterward some other to meliorate taxpayer service and accept on new responsibilities.
The story of how we built and launched this tool in less than twenty days highlights the talent and ingenuity of our technology teams at the IRS. We're constantly bringing in new ideas for how to make the technological innovations nosotros experience at home and in the private sector bachelor to taxpayers. Not every project tin work at this speed but when nosotros tin can, we practise. With the correct resources on lath, we can go along to update our systems, adapt to the changing tech landscape and provide taxpayers with the 21st century service they demand and deserve.
Irresolute the manner we work
If yous wanted to choice the fourth dimension our commonage mindset changed at the IRS, you might land on March 2020 when COVID-19 was dramatically irresolute the American mural. We were chosen to provide nationwide economic relief while standing to fulfill our routine responsibilities of tax assistants. It was the first in a cascading series of events that fundamentally changed the way nosotros work. We found ways to maintain mission critical operations and accelerate the expansion of digital services.
Tax administration is a dynamic, complicated environs. Since the showtime of implementing the IRS Integrated Modernization Business Programme, nosotros have taken 1 groundbreaking step after some other to amend taxpayer service and take on new responsibilities. Our technology system is one of the biggest in government, which you might look based on the scope of IRS operations. We have a team of about 7,500 technology professionals including system architects, developers, Information technology specialists, cybersecurity experts and solution engineers. Our infrastructure includes IRS contact centers, which average 2 to 3 million calls each twenty-four hours during a typical filing season, over v,600 physical servers and other hardware, more than 110,000 laptops, printers and fax machines, over 12,500 network devices, and 2 massive computing centers.
Our team is excited about what they delivered with this commencement iteration of the Documentation Upload Tool, and there'southward more to come. I often tell our new employees that 1 of the best things about working at the IRS is the liberty to bring innovative ideas to the table. Even better? Once implemented, those ideas tin can assist millions of Americans. In that location aren't many places that provide the opportunity to have such widespread bear upon.
Nancy A. Sieger
IRS Master Information Officer
Source: https://www.irs.gov/about-irs/innovation-at-work-using-technology-to-bring-the-irs-forward#:~:text=Depending%20on%20the%20situation%2C%20the,and%20continue%20working%20the%20case.
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